faq

How much of my order is donated?

We donate $5.00 for each item sold to environmental nonprofits who share in our vision of protecting our planet’s wildlife and natural habitats. To read more about our donations and which organizations we support, click here.

How long will my order take to arrive?

All orders are handmade and take approximately 3-5 days to be prepped and completed. Orders are then shipped via USPS First Class shipping which takes about 5-7 business days to arrive within the continental US.

In total, orders take approximately 8-12 business days to arrive at your mailbox.

Shipping is free on all orders within the US. We are currently not accepting international orders.

Is the jewelry safe for children?

Yes, GoodBeads jewelry is safe for children ages 7 and up. Please keep your jewelry out of reach of children under 7 years of age as it could be a potential choking hazard.

What if I am allergic to a type of metal used?

If you have any allergies to certain metals, please contact us prior to placing your order so that we can determine if your jewelry is safe for you to wear.

How can I return my jewelry for a refund or an exchange?

To be refunded, please return your intact jewelry within 15 days from the time you received the order. The buyer is responsible for return shipping costs. Refunds take approximately 5-10 business days to show on your bank account/credit card after the refund has been processed.

What if my jewelry breaks?

If your jewelry breaks within the first 60 days of receiving your order, repairs are offered free of charge. Simply email us a photo of your broken jewelry, your order number, and request a repair at info@goodbeads.org

If you have any additional questions, please reach out to us at info@goodbeads.org. If you are in any way unsatisfied with your purchase, please let us know! We want you to love your GoodBeads!